What is the 3G Fall Detector?

The 3G Fall Detector is a personal GPS tracking device that is used as an aid to keeping your independence whilst providing peace of mind to you and your loved ones. You can take this alarm with you everywhere, similar to a prepaid mobile phone, but more discreet and without the complications. When activated, using the 3G Mobile network, it will alert your loved ones that you need help.

Who should have Sosbuddy 3G Tracker?

The 3G Fall Detector is a handy device for all walks of life. You will live your life with a peace of mind, knowing that help is only a press of a button away. It is also a fantastic device for shift workers, people working at night or alone, property managers and anyone that wants the security of a cost effective and easy to use personal mobile alarm.

How does it work and what happens when the alarm goes off?

When you need help in an emergency, simply either press the SOS button, or if you have a serious fall, the alarm will activate on its own. It will text all listed mobile numbers (you can have up to 5 contacts) your GPS location on a google map, as well as calling each number in sequence. It then opens two way communication for you to alert your loved ones of your situation. If you are unconscious the text messages are there to alert the contacts of where you are.

How will my contacts know if I need help?

When the alarm is activated, your listed contacts will receive a text message with your name and a help me request as well as your GPS location on a google map link with a pin drop. The calling sequence will then begin and they will receive a phone call and can talk to you through the device.

What does my Contact do when they receive my alert?

As above, you can either press the SOS button again or the receiver of the call can press 1 on their keypad to stop the dialing sequence.

What if I set it off by accident or press the SOS button by mistake?

If you have a false alarm, that is ok. You can stop the calling sequence by simply pressing the SOS button again. If the device has reached a contact already, they can press 1 on their keypad to stop it, or you can press the SOS button to end the call.

Are you a monitoring service?

Sosbuddy is not a monitoring service. Our device calls your contacts directly. It is a good idea to work out your own emergency plan with your listed contacts so that they know what to do in case of emergency. By not paying high fees to a monitoring service (who would only call your family and friends and emergency services anyway) you are able to save money whilst also enjoying your freedom by not being locked into contracts.

What size Sim Card does the tracker use?

The Sosbuddy 3G tracker with fall detection and two way communication and the EV-08 both use a Micro Sim Card.

Does it use a Mobile Phone Network?

The 3G Tracker with Fall Detector is similar to a prepaid mobile phone in that it uses a sim card and works where a mobile phone would. Witch provider to use is entirely up to the Owner being Pre-paid or Postpaid. Please be aware that under normal circumstances, meaning only used in emergency situations, little data is used. Communication is mainly SMS, a data package is not required.

Can I change the numbers?

Yes, anyone with a mobile phone can change or adjust the settings very easily by sending the device a text message with a listed command prompt from the manual. Your device comes preprogrammed as a courtesy. Please read your instructions initially before using the device. If you need help with changes, please consult your manual and for anything else, please use our WhattsApp link on the website or mail to support@sosbuddy.sg

Can I have Emergency Services, 999 or 995?

Yes, your 3G Fall Detector can have a maximum of 5 contacts, you can include the number for emergency services if you wish, most people have this last in case of a false alarm. Please be aware that only mobile numbers will receive the help text and GPS location.

Is the tracker Waterproof?

Yes, your 3G Fall Detector is water resistant, you can wear it in the shower or if you get caught in the rain. It cannot be immersed in a pool or the ocean or a bath!

How big is it?

The 3G Fall Detector is a stylish discreet matt black pendant that is very comfortable to wear. It has the weight of 3 x 20cent coins and fits in the palm of your hand and is 35grams. It comes supplied with a lanyard, or you can thread it onto a necklace or belt buckle or even a keyring if you prefer.

How does the Fall Detection work?

The built in fall detector detects a sudden change in angle, motion and thud. The device will then activate and start the alarm sequence. If the sequence is set off accidently as a false alarm, it is easy to stop by simply pressing the SOS button. This feature is very handy as it has 9 different settings, with 1 being very very sensitive, up to a 9 which is more relaxed. We usually program at a 3 for you but again, this can be changed.

How do I set up the SIM card?

You don’t have to set up the EV08 or EV07W tracker yourself, if you choose to have the tracker delivered and installed by one of our staff or if you choose to collect the tracker at our office. It is also not difficult to set up the tracker yourself, we provide an easy set up guide. The only thing you have to do is to buy yourself a SIM card from one of the local Providers and make sure it is Valid and ready to use.

How do I install this device?

There is no installation necessary if you choose for us setting up the device. Otherwise simply follow the instructions in the set up guide and all that is left to do is simpy plug the docking station into a power point. We recommend placing the docking station on your bedside table.

How do I know how much credit I have left?

Upon purchase make sure you download the mobile App available from any of the Singapore providers and use this App to check your balance and or Top-Up when required.

How long will the battery last?

You can get under good conditions 24 to 72 hours but it depends on your activity levels as the GPS is constantly updating the satellite. Most clients feel comfortable with putting the docking station next to their bed so that it is easily accessible and you get into the habit of charging the device over night. It only takes an initial 3 hours to charge when you first get it, and then usually 45mins to do a full charge thereafter.

I’m worried that the battery would go flat and I wouldn’t know?

The 3G Fall Detector can be programmed with a low battery indicator so that it sends the listed contacts a text message automatically if the battery falls below 15%. To do this you would text the device LOW1 and to turn off LOW0.

What happens if the listed contacts have voicemail enabled?

The 3G Fall Detector will keep dialing each number until either the user presses the SOS button again or the receiver of the call presses 1 on their phone to end the sequence- this tells the device that it has done its job. Some voicemails can be up to 5minutes in length and it is a good idea to either shorten your voicemail by speaking to your phone provider, or have voice to text or even consider switching off voicemail if you are very worried.

Where can i read more about the functions of the tracker?

You can read or download the instruction manual of the EV-07W & EV-08 Gps tracker by clicking this link. Instruction Manual

Can people call me through my pendant and can I call out even if it’s not an emergency?

Yes, anyone that knows the mobile number of your pendant can call you and it will answer automatically and this will be charged like a normal mobile phone call paid by them. You can dial out if you wish but we do not recommend this as it will use your prepaid credit or make sure you have enough credit. If you want to use the speed dial feature, you just press the sidetalk button on the top left of the pendant (it has a little phone symbol) and this will automatically dial Contact 2 by default.

Do you charge any ongoing fees or subscriptions or contracts?

For the first year there are no charges of any kind, after one year we will ask you a nominal fee for the usage of the Smart-Locator App and the usage of the Online Portal. This fee is currently S$ 35.00 per annum, If you wish not to extend your App subscription, you can still use the tracker only without the App or online portal access.

How is it delivered?

Once you have ordered and paid for the tracker online, one of our staff will contact you to coordinate the delivery of the tracker with you. If you have opted for office collection, they will agree on a day and time on which you can pick up the tracker. Our address is 48 Toh Guan Road East, # 07-130 Enterprise Hub, Singapore 608586

How long until I get my device?

We will always try to process your order the same day (office hours), once payment is received. When you choose for next day delivery, orders placed before 16.00 hours and from Monday till Friday will be delivered the next day. When you have selected Designated Pickup Point delivery or delivery at your Doorstep your order usually arrives within a week.

Where can i find your Terms and Conditions?

You can find our T&C by clicking the this link, Terms and Conditions